- Shipping & Returns
Shipping & Returns
Return Policy for broken or defective items
If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 10 days of receipt of merchandise. Do not return merchandise without contacting us first.
We may require the item to be returned, or a photo of the damage, or we may send prepaid return shipping labels.
Return Policy for non-defective, non-broken items
Please contact us for return authorization before returning merchandise.
Returns for non-defective, non-broken items must be made within 20 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 20 days. There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded, plus the return shipping charges will be deducted from the credit you receive. You can verify you have a correct address for your customer by checking it on the US Postal Service address verification webpage.
INTERNATIONAL SHIPPING: ONLY MEN AND WOMEN FRAGRANCES SHIP INTERNATIONALLY